Delivery/Returns

 

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Ordering
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All orders are submitted via our website - just click on the shopping cart icon to add items to your basket.

At checkout you will be asked to submit a secure order before being asked to put in your card details. 

None of your order details are sent to us until you click on 'send secure order'.  You will then be directed to a separate, secure payments page to input card details. Your card details are never sent to us and are not visible to us on the order system at any time.

For peace of mind, payments can be made by debit or credit card with Visa, Mastercard, Maestro,  Paypal,  or Google Checkout, via our secure payments system.  All payments are 100% secure, our payment systems are Level 1 compliant under the Payment Card Industry Data Security Standard (PIC DSS), which is the highest level of compliance.  No cardholder information is ever sent unencrypted and none of the information passed from our website to the payment processing system can be inspected, used or changed by any third parties.

All payments are in £GBP.  Your card provider might charge a foreign exchange fee if you use a different currency - this is not a charge from us. 

We will also accept cheque payments in £ Sterling only: cheques should be made out to Vail Aspiration Limited and the order number noted on the back of the cheque.  Please print a copy of your order and post with your cheque to Vail Aspiration Ltd., PO Box 468, Kent TN2 9QA.  Where payment is made by cheque, orders will be shipped once payment has cleared through the banking system.

Payments made via the secure Paypal system will show on your statement as being to Vailaspirat.

If you are sending your order to someone else as a gift then please add this information at the Checkout page to let us know not to include the invoice in the packaging.

In order to combat fraudulent use of payment cards, we reserve the right to refuse an order for delivery to an address other than that of the cardholder.  In such circumstances we will notify you promptly.

Your card will not be charged until we dispatch your order.

Deliveries & Returns
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All orders are dispatched in plain packaging.  The return address on the packaging is that of our registered company, Vail Aspiration Ltd.

Where possible orders are dispatched within 2 days and can be tracked online.

UK orders will normally be delivered within 4 working days

European orders will normally be delivered within 7 working days

Orders for the rest of the world will normally be delivered within 10 working days

For Christmas 2011:

We will dispatch orders up to 23rd December 2011, but of course the Christmas postage is likely to take longer than usual and you are strongly advised to order in plenty of time to allow for Christmas postage.  For the UK we recommend ordering by 16th December, and for orders placed outside the UK we recommend ordering by 10th December.

Delivery charges are:

UK                      £2 (Royal Mail 1st Class)   £6 express delivery (Royal Mail Guaranteed Next Day Delivery before 1pm)

Europe               £5

Rest of World    £7

Customs and Import duties may apply in your country.  Your local customs office can advise on this.  We don't collect taxes other than VAT on EU sales so, unfortunately, if these charges apply you will need to pay them.

Customs slips on packaging will state 'Clothing' and the actual value of the items ordered.

Note that it is your responsibility to correctly inform any relevent authorities of your import. 

Due to the nature of our product, we are unable to accept the return of hosiery unless it is returned in its original, unopened packaging.  For all other products, returns can only be accepted if the product is returned unworn in its original packaging.

Your statutory rights with regard to defective products are not affected.

If you wish to return a product to us, please email hidden-assets@vailaspiration.com

 

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